Refund policy

Return & Refund Policy

At Youth Speaks, we want you to feel confident in every purchase you make. Because our store operates through a drop-shipping model and supports youth programming, all products are made to order and fulfilled by third-party partners. This means our return and refund process is a bit different from traditional retail.

Returns

We only accept returns for items that arrive damaged, defective, or incorrect.

If your item meets one of these conditions, you must contact us within 14 days of delivery with:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed and approved, we will provide instructions for return or replacement.

We do not accept returns or exchanges for:

Buyer’s remorse
Incorrect sizing (please review sizing charts carefully before ordering)
Minor variations in color or print placement

Return Process

If your item qualifies under the return terms listed above, follow these steps:

Step 1: Check your item
As soon as your order arrives, inspect it carefully to confirm the issue.

Step 2: Gather your info
Take clear photos of the item and packaging, and have your order number ready.

Step 3: Contact us
Email marcomms@youthspeaks.org within 14 days of delivery. Include:

Your order number
A short description of the issue
Photos showing the problem

Step 4: Wait for approval
Our team will review your request within 3–5 business days and follow up with the next steps.

Step 5: Follow instructions
If approved, we’ll let you know whether:

A return is required (and where to send it), or
A replacement or refund will be issued

Step 6: Ship the item (if required)
If a return is needed, send the item back using the instructions provided. Do not send anything back without approval.

Step 7: Resolution
Once your return is received, or your claim is verified, we will:

Ship a replacement item, or
Issue your refund

Step 8: Receive your refund
If a refund is issued, it will be processed to your original payment method within 5–10 business days.

Store Credit

If your return is approved, you may be eligible for:

A store credit

Refunds are processed once the issue is verified and, if applicable, the returned item is received by our fulfillment partner. Please allow 5–10 business days for your store credit to appear in your email inbox.

Order Issues

If your order is lost in transit or arrives significantly delayed, please reach out to us by email at marcomms@youthspeaks.org with the Subject Line: ORDER ISSUE. We will work with our fulfillment partners to investigate and resolve the issue.

Cancellations or Changes

Because items are made to order, cancellations or changes are only possible within 24 hours of placing your order. After that, the order is sent to production and cannot be changed or canceled.

Shipping

Shipping times may vary depending on product type and destination. Estimated delivery windows are provided at checkout, but are not guaranteed. Please check the email provided during your order confirmation for up-to-date shipping information.